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Sales Terms and Conditions

  1. Please read all these terms and conditions.
  1. Application
  1. These Terms and Conditions shall apply to you when you purchase goods on this website, which is owned by Textured Tresses Ltd, a company registered in England and Wales under number 12639159 whose registered office is at 57, Ashmore Close, Dartford, DA1 5UU, United Kingdom.
  1. These are the Terms on which we sell all goods to you. By ordering any of the products, you agree to be bound by these Terms and Conditions.
  1. Products
  1. The description of the products is as set out on our website or in any other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in colour or weight, even though we will try our best to ensure that products appearance on our website are correct.
  1. Where any products are made to your special requirements, it is your responsibility to ensure that any information you provide is accurate.
  1. Basis of Sale
  1. The description of the products on our website or other form of advertisement does not constitute a contractual offer to sell the products.
  1. A contract will be formed for the products ordered, only upon you making full payment on the order.
  1. No variation of the contract, whether about description of the products, price or otherwise, can be made after it has been entered into unless the variation is agreed by you and us in writing.
  1. Price and Payment
  1. The price of the products and any additional delivery or other charges for the products, and the total price of them and the charges, is that set out in our price list current at the date we accepted the order or such other price as we may agree in writing.
  1. Prices shown on the website does not include VAT, sales or taxes or levies of a similar nature, setup charges and delivery except where otherwise stated.
  1. Payment for products must be by submitting your credit or debit card details with your order on our website and we can take payment immediately or otherwise before delivery of the goods.
  1. We will not ship your order until we have confirmed receipt of the full payment for the products.
  1. Delivery
  1. We will deliver the goods to the delivery location by the time or within the period agreed based on the delivery method you choose at checkout. We will endeavour to contact you as soon as possible if we are unable to meet this obligation.
  1. In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if:
  1. we have refused to deliver the products, or if delivery on time is essential taking into account all the relevant circumstances at the time the contract was made, or if you told us before the contract was made that delivery on time was essential; or
  1. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
  1. If you treat the contract at an end, we will (in addition to other remedies) promptly return all payments made under the contract.
  1. If you were entitled to treat the contract at an end, but do not do so, you are not prevented from cancelling the order for any products or rejecting the products that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the contract for any such cancelled or rejected products. If the products have been delivered, you must return them or allow us to collect them from you and we will pay the costs of this.
  1. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channels Islands. If, however, we accept an order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
  1. You agree we may deliver the products in instalments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.
  1. Risk and Title
  1. Risk of damage to, or loss of, the products will pass to you when the products are delivered to you.
  1. Withdrawal
  1. You can withdraw the order by telling us before the contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
  1. Conformity
  1. 1 We have a legal duty to supply the products that are of satisfactory quality and in conformity with the description on our website.
  2. Circumstances beyond the control of either party
  1. In the event of any failure by a party because of something beyond its reasonable control:
  2. the party will advise the other party as soon as reasonably practicable; and
  3. the party's obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the above rights relating to delivery.
  1. Excluding liability
  1. We do not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury caused by negligence or breach of our other legal obligations.
  1. Where there is an issue, you must give us reasonable opportunity to remedy the issue first, provided that we are liable before proceeding to resolve it yourself.
  1. Subject to this, we are not liable for:
  2. loss which was not reasonably foreseeable to both parties at the time when the order was made; and
  3. Loss or damage caused by you.
  1. Governing law, jurisdiction and complaints
  1. These Terms and Conditions (including any non-contractual matters) is governed by the law of England and Wales.
  1. Disputes arising are subjected to the jurisdiction of the courts of English Courts